Use the table below to solve minor Back-UPS ES installation or operation problems. Consult Schneider Electric IT (SEIT) Online
Technical Support or call SEIT Technical Support for assistance with problems that cannot be resolved using the table below:
Input Voltage 230 Vrms Nominal
Frequency 50 - 60 Hz (auto sensing)
Brownout Transfer 180 Vrms, typical
Over-voltage Transfer 266 Vrms, typical
Output Voltage On Battery 230 Vac rms +/- 8%
Total Amperage (8 outlets) 10 Amps (including UPS output)
UPS Capacity (4 outlets) 400VA/240W 550VA/330W 700VA/405W
Frequency - On Battery 50/60 Hz +/-1 Hz
Transfer Time 6 ms typical, 10 ms maximum
Protection and Filter AC Surge Protection Full time, 310 joules
Single line (2-wire)
Network Surge Protection 10/100Base-T Ethernet
EMI/RFI Filter Full time
AC Input Resettable circuit breaker
Battery Type Sealed, maintenance-free lead acid
Average Life 3 - 5 years depending on the number of discharge
cycles and environmental temperature
Physical Net Weight 5.4kg 6.4kg 6.8kg
Dimensions (H x W x D) 285 x 230 x 86 mm
(11.18” x 9.05” x 3.3 in.)
C to 40
F to 104
C to 45
F to 113
Operating Relative Humidity 0 to 95% non-condensing
Operating Elevation 0 to 3000 m (0 to 10,000 ft)
The standard warranty is three (3) years from the date of purchase. Schneider Electric
IT (SEIT) standard procedure is to replace the original unit with a factory reconditioned
unit. Customers who must have the original unit back due to the assignment of asset
tags and set depreciation schedules must declare such a need at first contact with an
SEIT Technical Support representative. SEIT will ship the replacement unit once the
defective unit has been received by the repair department, or cross ship upon the
receipt of a valid credit card number. The customer pays for shipping the unit to SEIT.
SEIT pays ground freight transportation costs to ship the replacement unit to the
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common
2. If the problem persists, contact Schneider Electric IT (SEIT) Customer Support
through the APC by Schneider Electric Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The
model and serial numbers are located on the rear panel of the unit and are
available through the LCD display on select models.
b. Call SEIT Customer Support and a technician will attempt to solve the
problem over the phone. If this is not possible, the technician will issue a
Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by
Schneider Electric Web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in
transit. Never use foam beads for packaging. Damage sustained in transit is not
covered under warranty.
4. Always DISCONNECT THE UPS BATTERIES before shipping. The United
States Department of Transportation (DOT), and the International Air
Transport Association (IATA) regulations require that UPS batteries be
disconnected before shipping. The internal batteries may remain in the UPS.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, pre-paid carrier to the address provided by Customer
Order Replacement Battery
Replace with an APC by Schneider Electric qualified battery. Replacement batteries
can be ordered from www.apc.com (valid credit card required). For Back-UPS ES 400,
order APCRBC106 as directed by SEIT Technical Support. For Back-UPS ES 550,
order RBC2. For Back-UPS ES 700, order RBC17.
Item Specification BE400 BE550 BE700
Wall Mounting Template
Wall Mount of UPS
APC by Schneider Electric IT
Customer Support Worldwide
For country specific customer support, go to the APC by Schneider Electric Web site,
Back-UPS ES will not turn on.
No power available at the Surge Protection
Connected equipment loses power.
The Power On indicator is lit and the Back-
UPS ES is beeping four times every 30
The Power On indicator flashes once per
second and the Back-UPS ES beeps once per
second at the same time.
Connect the battery (see Connect Battery) and ensure power is available at the wall
Reduce the amount of equipment plugged into Surge Protection Only outlets.
Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch
controlling the outlet (if any) is in the ON position.
Ensure the equipment you want to stay powered during a power failure is plugged
into the Battery Backup/Surge Protection outlets and NOT the Surge Protection Only
Make sure the equipment plugged into the Battery Backup/Surge Protection outlets
of the unit are not overloading the capacity of the unit. Try removing some of the
equipment and see if the problem continues.
The Back-UPS ES is operating normally.
The Back-UPS ES can only operate on battery power for a limited amount of time.
The unit will eventually turn off when the available battery power has been used.
Allow the unit to recharge for 16 hours before continuing use of the unit.
The output waveform is designed for computers and computer-related equipment. It
is not designed for use with motor-type equipment.
Contact SEIT Technical Support for further troubleshooting.
The Back-UPS ES is operating normally and using battery power. Once On Battery,
you should save your current work, power down your equipment, and turn the unit
OFF. Once normal power is restored, you may turn the unit back ON and power your
The Back-UPS ES is about to shut off due to a low battery charge condition! When
the unit beeps once every second, the battery has about 2 minutes of power
remaining. Immediately power down your computer and turn the unit OFF. When
normal power returns, the unit will recharge the battery.
Allow the unit to charge by leaving it plugged into the wall for at least 16 hours.
As a battery ages, the amount of runtime available will decrease. You can replace
the battery by ordering one at www.apc.com. Batteries also age prematurely if the
Back-UPS ES is placed near excessive heat.
PS can be mounted vertically or horizontally to a wall surface. Use the template below to
position the mounting fasteners (not supplied). Wall mount the UPS as follows;
1. Hold this page against the wall in the desired mounting location.
2. Use thumbtacks or tape to hold this page in place against the wall. Use a sharp nail or pin to
puncture the center of each template circle to mark the wall.
3. Install the mounting fasteners at the marked locations. Leave the head of both fasteners 8
mm (5/16) out from the face of the wall. The fasteners must be able to support 6.8 Kg.
4. Mount the UPS by positioning the key-hole slots over the mounting fasteners heads. For ver-
tical mounting, slide the UPS down into place. For horizontal mounting, turn it slightly counter-
clockwise until it is securly in place.
Battery is disconnected or AC power is not available at the
Surge Protection Only outlets have been overloaded.
AC power not available at the wall outlet.
Equipment is connected to the Surge Protection Only
The Back-UPS ES is overloaded.
PowerChute Personal Edition software has performed a
shutdown due to a power failure.
The Back-UPS ES has exhausted its available battery
Connected equipment does not accept the step-
approximated sine waveform of the Back-UPS ES.
The Back-UPS ES may require service.
The Back-UPS ES is using battery.
Battery capacity is low (about 2 minutes of use remaining).
The battery is not fully charged.
Battery is near the end of useful life.