Limited Warranty and Connected Equipment Guarantee
1. Turn off and unplug all connected equipment.
2. Turn the UPS off and unplug it from the AC power source.
3. Turn the UPS upside down.
4. Remove the retaining screw.
5. Slide the battery compartment cover completely off of the unit.
6. Remove the batteries from the compartment.
7. Disconnect the battery wires from the batteries.
8. Install the replacement batteries by connecting the red wire
and black wire to the same color wires from the battery pack.
9. Put the batteries back into the compartment.
10. Slide back the battery compartment cover and tighten the
11. Recharge the UPS for 8-16 hours to fully charge the battery.
The LCD display indicates a variety
of UPS operational conditions. All
descriptions apply when the UPS is
plugged into an AC outlet and turned
on or when the UPS is on battery.
INPUT voltage meter: This meter measures the AC voltage that the UPS
system is receiving from the utility wall outlet. The UPS is designed, through
the use of automatic voltage regulation, to continuously supply connected
equipment with stable, 110/120 output voltage. In the event of a complete
power loss, severe brownout, or over-voltage, the UPS relies on its internal
battery to supply consistent 110/120 output voltage. The INPUT voltage meter
can be used as a diagnostic tool to identify poor-quality input power.
OUTPUT voltage meter: This meter measures, in real time, the AC voltage
that the UPS system is providing to the computer, such as normal line mode,
AVR mode, and battery back up mode.
Note: The OUTPUT voltage meter shows the status of the battery back up
ESTIMATE RUN TIME: This displays the run time estimate of the UPS with
the current battery capacity and load.
NORMAL icon: This icon appears when the UPS is working under normal conditions.
BATTERY icon: During a severe brownout or blackout, this icon appears and an alarm sounds (two short beeps
followed by a pause) to indicate the UPS is operating from its internal batteries. During a prolonged brownout or
blackout, the alarm will sound continuously (and the BATT.CAPACITY meter shows one 20% capacity segment shaded)
to indicate the UPS’s batteries are nearly out of power. You should save files and turn off your equipment immediately.
AVR (Automatic Voltage Regulator) icon: This icon appears whenever your UPS is automatically correcting too low or
too high AC line voltage without using battery power. This is a normal, automatic operation of your UPS, and no action is
required on your part.
SILENT MODE icon:This icon appears whenever the UPS is in silent mode. The buzzer does not beep during silent
mode until the battery reaches low capacity.
OVER LOAD icon: This icon appears and an alarm sounds to indicate the battery-supplied outlets are overloaded. To
clear the overload, unplug some of your equipment from the battery-supplied outlets until the icon turns off and the alarm
FAULT icon: This icon appears if there is a problem with the UPS. Contact CyberPower Systems at
firstname.lastname@example.org for further help and support.
BATT. CAPACITY meter: This meter displays the approximate charge level (in 20% increments) of the UPS’s internal
battery. During a blackout or severe brownout, the UPS switches to battery power, the BATTERY icon appears, and the
charge level decreases.
LOAD CAPACITY meter: This meter displays the approximate output load level (in 20% increments) of the UPS’s
per 30 seconds
Utility failure—The UPS is providing battery power to the battery power-
Utility failure—The UPS is providing battery power.The rapid beeps mean
that the battery will run out of charge within a few minutes.
Battery overload—Occurs in the battery power-supplied outlets. Turn off
the UPS and unplug at least one piece of equipment from the UPS. Wait
10 seconds, press the circuit breaker reset button, then turn the UPS on.
Electrical wiring fault—This means there’s a wiring problem within the
utility AC power outlet. A wiring problem could be a bad ground, missed
ground, or reversed wiring. You should disconnect all equipment from
the outlet and have it checked by an electrician.
REPLACING THE BATTERY
DEFINITIONS FOR ILLUMINATED LCD INDICATORS
REMINDER: Batteries are consider HAZARDOUS WASTE and must be disposed
of properly. Almost any retailer that sells lead-acid batteries collects used batteries for recycling, as required by most
Additional troubleshooting information can be found at
Full-time surge protection outlets
stop providing power to equipment.
Circuit breaker button is projecting
from the side of the unit.
Circuit breaker has
tripped due to an
Turn the UPS off and unplug at least one piece of equipment.
Wait 10 seconds, reset the circuit breaker by depressing the
button, and then turn the UPS on.
The UPS does not perform
Recharge the battery by leaving the UPS plugged in.
Contact CyberPower Systems about replacement batteries at
Battery is slightly worn out.
Battery not fully charged.
The UPS will not turn on.
The unit failed a self test.
Turn the UPS off. Wait 10 seconds and then turn the UPS on.
The unit is not connected to an
The unit must be connected to a 110/120v 60Hz outlet.
The battery is worn out.
Contact CyberPower Systems about replacement batteries at
Contact CyberPower Systems at
Personal Edition is
inactive (all icons are gray).
The USB cable is not
Connect the USB cable to the UPS unit and an open USB port
on the back of the computer. You must use the cable that
came with the unit.
The USB cable is connected
to the wrong port.
Check the back of the computer for an additional USB port.
Move the cable to this port.
The unit is not providing
Shutdown your computer and turn the UPS off. Wait 10
seconds and turn the UPS back on. This should reset the unit.
EXPECTED RUNTIME IN MINUTES
(Due to the differences in computer components, the runtime will vary.)
Read the following terms and conditions carefully before using the CyberPower CP850AVRLCD / CP1000AVRLCD (the
“Product”). By using the Product you consent to be bound by and become a party to the terms and conditions of this
Limited Warranty and Connected Equipment Guarantee (together referred to as this “Warranty”). If you do not agree to
the terms and conditions of this Warranty, you should return the Product for a full refund prior to using it.
Who is Providing this Warranty?
CyberPower Systems (USA), Inc. (“CyberPower”) provides this Limited Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the Product under normal use and conditions. It also
covers equipment that was connected to the Product and damaged because of the failure of the Product.
What is the Period of Coverage?
This warranty covers the Product for three years and connected equipment for as long as you own the Product.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you sell or otherwise transfer the Product.
How Do You Get Service?
1.Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 5555 12th Ave. E., STE 110, Shakopee,
MN 55379 or send us an e-mail message at email@example.com for instructions.
2.When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected Equipment.
Have information on all applicable insurance or other resources of recovery/payment that are available to the Initial
Customer and Request a Claim Number.
3.You must provide a purchase receipt (or other proof of the original purchase) and provide a description of the defect.
4.Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost
estimate for the damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the
Claim Number on the shipping label or include it with the product. You must prepay all shipping costs, you are
responsible for packaging and shipment, and you must pay the cost of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or replace it at CyberPower's expense, or,
if CyberPower is unable to or decides not to repair or replace the Product (if defective) within a reasonable time,
CyberPower will refund to you the full purchase price you paid for the Product (purchase receipt showing price paid is
If it appears that our Product failed to protect any equipment plugged into it, we will also send you forms for making your
claim for the connected equipment. We will repair or replace the equipment that was damaged because of the failure of
our Product or pay you the fair market value (NOT REPLACEMENT COST) of the equipment at of the time of the
damage. We will use Orion Blue Book, or another a third-party valuation guide, or eBay, craigslist, or other source to
establish that amount. Our liability is limited to CP850AVRLCD - $250,000; CP1000AVRLCD-$350,000.
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
What Are Some Things This Warranty Does Not Cover?
1.This Warranty does not cover any software that was damaged or needs to be replaced due to the failure of the
Product or any data that is lost as a result of the failure or the restoration of data or records, or the reinstallation of
2.This Warranty does not cover or apply to: misuse, modification, operation or storage outside environmental limits of
the Product or the equipment connected to it, nor for damage while in transit or in storage, nor if there has been
improper operation or maintenance, or use with items not designed or intended for use with the Product, such as laser
printers, appliances, aquariums, medical or life support devices, etc.
What Other Limitations Apply?
1.This Warranty does not apply unless the Product and the equipment that was connected to it were connected to
properly wired and grounded outlets (including compliance with electrical and safety codes of the most current
electrical code), without the use of any adapters or other connectors.
2.The Product must have been plugged directly into the power source and the equipment connected to the Product must
be directly connected to the Product and not “daisy-chained” together in serial fashion with any extension cords,
another Product or device similar to the Product, surge suppressor, or power tap. Any such installation voids the
3.The Product and equipment connected to it must have been used properly in a suitable and proper environment and in
conformance with any license, instruction manual, or warnings provided with the Product and the equipment
connected to it.
4.The Product must have been used at all times within the limitations on the Product’s VA capacity.
What are the Limitations?
The sole and exclusive remedies of the Initial Customer are those provided by this Warranty.
The Product was designed to eliminate disrupting and damaging effects of momentary (less than 1ms) voltage spikes or
impulses from lightning or other power transients. If it can be shown that a voltage spike lasting longer than 1ms has
occurred, the occurrence will be deemed outside the rated capabilities of the Product and the Limited Warranty is void.
CyberPower Does Not Cover or Undertake Any Liability in Any Event for Any of the Following:
1.Loss of or damage to data, records, or software or the restoration of data or records, or the reinstallation of software.
2.Damage from causes other than AC Power Line Transients, spikes, or surges on properly installed, grounded and
code-compliant 120 volt power lines in the United States and Canada; transients, surges or spikes on standard
telephone land lines, PBX telephone equipment lines or Base 10T Ethernet lines, when properly installed and
connected. (This exclusion applies, for example, to fluctuations in data transmission or reception, by CATV or RF
transmission or fluctuations, or by transients in such transmission.)
3.Damage from any circumstance described as excluded above with respect to the Product.
4.Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse, misuse or alteration of
either the product or the Connected Equipment.
5.CyberPower excludes any liability for personal injury under the Limited Warranty and Connected Equipment
Guarantee. CyberPower excludes any liability for direct, indirect, special, incidental or consequential damages,
whether for damage to or loss of property [EXCEPT FOR (AND ONLY FOR) the specific limited agreement of
CyberPower to provide certain warranty benefits regarding "Connected Equipment" under this Warranty], loss of
profits, business interruption, or loss of information or data. NOTE: Some States or Provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
6.The Product is not for use in high-risk activities or with aquariums. The Product is not designed or intended for use in
hazardous environments requiring fail-safe performance, or for use in any circumstance in which the failure of the
Product could lead directly to death, personal injury, or severe physical or property damage, or that would affect
operation or safety of any medical or life support device (collectively, "High Risk Activities"). CyberPower expressly
disclaims any express or implied warranty of fitness for High Risk Activities or with aquariums. CyberPower does not
authorize use of any Product in any High Risk Activities or with Aquariums. ANY SUCH USE IS IMPROPER AND IS A
MISUSE OF THE PRODUCT.
What is the Fine Print?
The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.
CyberPower is the warrantor under this Limited Warranty.
For further information please feel free to contact CyberPower at Cyber Power Systems (USA), Inc. 5555 12th Ave E.,
STE 110, Shakopee, MN 55379; call us at (877) 297-6937; or send us an e-mail message at
TO REPLACE THE BATTERY
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